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Complaint management is a Good Manufacturing Practice (GMP) requirement and a tool to improve the quality of distributed products. Good complaint management helps to optimize the manufacturing process and control measures.
A compliant and well-functioning complaint management system is essential for the swift handling of complaints and for the implementation of appropriate immediate measures, CAPAs and, if necessary, a recall.
The goal of complaint management is to reduce the negative consequences of the complaint, monitor the quality of the distributed medicines and, if needed, optimize the quality of the product. This also prevents the loss of your customer, damage to your image or subsequent costs.
As a service provider in the pharmaceutical industry, Alpinapharm helps you process complaints efficiently.
We receive the complaints and collect the necessary information about the complainant, the impacted product (product name, dosage strength, batch number, expiry date) and the complaint details.
We perform a first investigation to classify the complaint and if applicable any adverse event.
We enter all the data in the complaint management system of your choice and inform the responsible departments.
We perform trend analysis and prepare monthly reports.
Thus, we support you with the detailed investigation, the corrective measures, and the reply to your client.