{"id":684,"date":"2021-07-28T17:18:22","date_gmt":"2021-07-28T15:18:22","guid":{"rendered":"https:\/\/alpinapharm.ch\/?page_id=684"},"modified":"2025-05-21T13:45:31","modified_gmt":"2025-05-21T11:45:31","slug":"complaint-management","status":"publish","type":"page","link":"https:\/\/alpinapharm.ch\/en\/complaint-management\/","title":{"rendered":"Complaint management"},"content":{"rendered":"<section class=\"l-section wpb_row height_medium full_height valign_center\"><div class=\"l-section-h i-cf\"><div class=\"g-cols via_flex valign_top type_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"g-cols wpb_row via_flex valign_top type_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h1 class=\"header\">Complaint management<\/h1>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"w-separator trenner size_medium with_line width_default thick_1 style_solid color_primary align_center with_text with_content\"><div class=\"w-separator-h\"><h6 class=\"w-separator-text\"><span>AP<\/span><\/h6><\/div><\/div><div class=\"g-cols wpb_row via_flex valign_top type_default\"><div class=\"vc_col-sm-6 wpb_column vc_column_container animate_afl\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column us_custom_7e20fa79 animate_this\"><div class=\"wpb_wrapper\"><p>Complaint management is a Good Manufacturing Practice (GMP) requirement and a tool to improve the quality of distributed products. Good complaint management helps to optimize the manufacturing process and control measures.<\/p>\n<p>A compliant and well-functioning complaint management system is essential for the swift handling of complaints and for the implementation of appropriate immediate measures, CAPAs and, if necessary, a recall.<\/p>\n<p>The goal of complaint management is to reduce the negative consequences of the complaint, monitor the quality of the distributed medicines and, if needed, optimize the quality of the product. This also prevents the loss of your customer, damage to your image or subsequent costs.<\/p>\n<p>As a service provider in the pharmaceutical industry, Alpinapharm helps you process complaints efficiently.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-image us_custom_47474b22 animate_this align_none\"><div class=\"w-image-h\"><img loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"600\" src=\"https:\/\/alpinapharm.ch\/wp-content\/uploads\/beschwerdemanagement.jpg\" class=\"attachment-full size-full\" alt=\"Complaints - Alpinapharm.ch | Pharma Consulting | Michael Hatour - Switzerland | Product Quality Review activities - Complaint management - Training management\" srcset=\"https:\/\/alpinapharm.ch\/wp-content\/uploads\/beschwerdemanagement.jpg 900w, https:\/\/alpinapharm.ch\/wp-content\/uploads\/beschwerdemanagement-300x200.jpg 300w, https:\/\/alpinapharm.ch\/wp-content\/uploads\/beschwerdemanagement-600x400.jpg 600w, https:\/\/alpinapharm.ch\/wp-content\/uploads\/beschwerdemanagement-768x512.jpg 768w\" sizes=\"auto, (max-width: 900px) 100vw, 900px\" \/><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"g-cols wpb_row via_flex valign_top type_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column us_custom_60e9caca mt-30 col_2 animate_this\"><div class=\"wpb_wrapper\"><p>We receive the complaints and collect the necessary information about the complainant, the impacted product (product name, dosage strength, batch number, expiry date) and the complaint details.<br \/>\nWe perform a first investigation to classify the complaint and if applicable any adverse event.<br \/>\nWe enter all the data in the complaint management system of your choice and inform the responsible departments.<br \/>\nWe perform trend analysis and prepare monthly reports.<br \/>\nThus, we support you with the detailed investigation, the corrective measures, and the reply to your client.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-684","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - 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